Shipping & Returns
We are an American company proudly offering free shipping throughout the Continental United States for orders over $50.
Our current estimated delivery times for standard delivery are as follows:
- USA - approximately 4-10 days
- Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
- We will refund you the price of the product(s) upon receiving the item(s). Please email us at firstname.lastname@example.org with your Order# before returning any items. We can coordinate on shipping costs, the American Candle may be able to provide the customer with discounted shipping rates.
- Damaged items will be replaced with an identical product. A photo of the damaged item may be required.
To start a return, you can contact us at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We want to make sure you have received your item in the best condition and your complete satisfaction is our goal!
Once we have received the returned items we will refund you of the purchase price. Please remember it can take some time for your bank or credit card company to process and post the refund too.